At EzioStore, we value your privacy and are committed to safeguarding your personal data. If you would like to delete any of the data we have collected from you, please follow the steps outlined on this page.

Why We Collect Your Data

We collect personal information to provide a better shopping experience, improve our services, and comply with legal and regulatory requirements. This data might include:

  • Personal Identification Information (Name, Email, Address)
  • Transaction Data (Purchase history, Payment details)
  • Usage Data (Browsing activity, IP address)
  • Communication Data (Customer service interactions, Feedback)

We respect your privacy and ensure that your data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents.

How to Request Data Deletion

If you wish to delete the personal data we hold about you, you can request a Data Deletion by following these steps:

  1. Email Request
    Send an email to our dedicated data privacy team at support@eziostore.com with the subject line “Data Deletion Request”.
  2. Provide Information
    In the email, include the following information:
    • Your full name
    • Email address associated with your account
    • A brief description of the data you would like to delete (e.g., account details, order history, etc.)
  3. Verification Process
    For security reasons, we may ask you to verify your identity before processing your request. Please respond promptly with the required verification details.
  4. Deletion Confirmation
    After verifying your request, we will delete the relevant data from our systems within 30 days. You will receive a confirmation email once the data has been successfully deleted.

Important Note: Once your data is deleted, you may lose access to certain features on our website, such as order history or personalized recommendations.

What Happens After Data Deletion

Once your personal data is deleted:

  • Account Deletion: If you request account deletion, your account will be permanently deactivated, and you will no longer be able to log in to our website.
  • Order History: Your past order history and other purchase-related information may be removed. However, we may retain transaction records for accounting and legal purposes.
  • Email Subscriptions: You will be unsubscribed from our email list and any promotional communications.

Note: Certain data may be retained for compliance with legal obligations, such as tax reporting and fraud prevention.

Exceptions to Data Deletion

In some cases, we may be required to retain certain data even after a deletion request. For example, if:

  • We are required by law to keep records (e.g., tax laws, fraud prevention, etc.)
  • You have an ongoing transaction, such as an active order or refund process
  • We have a legitimate business need to retain data (such as resolving disputes or complying with legal processes)

In such cases, we will inform you of the data that cannot be deleted and the reason why.

Your Rights Under Data Protection Laws

As a user of EzioStore, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: If your personal data is incorrect or incomplete, you can request it to be corrected.
  • Right to Erasure: You have the right to request that we delete your personal data.
  • Right to Object: You can object to the processing of your personal data under certain conditions.
  • Right to Data Portability: You have the right to request your data in a machine-readable format to transfer to another provider.

For more information, please refer to our Privacy Policy.

Contact Us

If you have any questions about your data deletion request or need further assistance, please contact us at:

EzioStore Customer Support within contact@eziostore.com